[目的/意义]5G技术的发展为大数据、云计算、人工智能、物联网等技术的发展提供了通信网络基础,而这些新一代技术的应用将促进图书馆的智慧建设,从而提高信息服务质量,改善用户体验。[方法/过程]通过文献研究法初步构建评价指标,并利用问卷调查法修正了评价指标,又结合5G技术区别于4G技术的特征,最终构建了5G环境下移动图书馆信息服务质量评价体系;从资源、需求、环境、效能4个维度对16项指标进行划分,利用层次分析法确定各项指标权重,使用MATLAB运行计算结果,并进行了一致性检验;最后,基于5G环境下移动图书馆信息服务质量评价体系,对移动图书馆信息服务发展提出改进策略。[结果/结论]评价体系中资源因素的权重最大,其次是效能因素。5G时代移动图书馆需要优先利用5G技术保障信息的时效性,去除冗杂及过时信息,拓宽用户获取信息的平台;同时,移动图书馆应侧重利用5G技术确保网络的稳定性,以较低的延时为用户提供更优质的信息服务。
Abstract
[Purpose/Significance] The development of 5G technology provides a communication network foundation for the development of big data, cloud computing, artificial intelligence, Internet of things and other technologies, and the application of these new generation technologies will promote the intelligent construction of libraries, so as to improve the quality of information service and enhance user experience. [Method/Process] The evaluation index was preliminarily constructed by the literature review method, and it was revised by the questionnaire survey method. Combined with the characteristics of 5G technology different from 4G technology, the information service quality evaluation system of a mobile library under 5G environment was finally constructed; 16 indexes are divided from four dimensions of resources, demand, environment and efficiency, the weight of each index is determined by analytic hierarchy process, the calculation results are run by MATLAB, and the consistency is tested. Finally, based on the mobile library information service quality evaluation system under 5G environment, this paper puts forward improvement strategies for the development of mobile library information service. [Results/Conclusions] In the evaluation system, the resource factor has the largest weight, followed by the efficiency factor. In the 5G era, mobile libraries need to give priority to using 5G technology to ensure the timeliness of information, remove miscellaneous and outdated information, and broaden the platform for users to obtain information. At the same time, mobile libraries should focus on using 5G technology to ensure the stability of the network and provide users with better information services with lower delay.
关键词
5G /
移动图书馆 /
信息服务质量 /
层次分析法
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Key words
5G /
mobile library /
information service quality /
analytic hierarchy process
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